Privacy Policy

Effective Date: 28 March 2026

Nuvolt Electrical Solutions (ABN 90 670 104 686) ("we", "us", "our") is committed to protecting your privacy in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or otherwise interact with us.

1. Information We Collect

We may collect and hold the following types of personal information:

• Name, email address, phone number, and residential or business address provided when you request a quote, make an enquiry, or book a service.
• Property details relevant to the electrical or solar services you are seeking, such as roof type, electricity usage, and meter information.
• Payment and billing information when you engage our services.
• Communication records, including emails, phone call notes, and form submissions.
• Technical data collected automatically when you visit our website, including your IP address, browser type, device information, pages visited, and referring URLs.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, manage, and improve our electrical and solar installation services.
• To respond to your enquiries, provide quotes, and communicate with you about your project.
• To process payments and manage our business records.
• To send you relevant updates, service reminders, or promotional material where you have opted in to receive such communications.
• To comply with our legal obligations, including Australian electrical licensing and consumer protection requirements.
• To analyse website usage and improve the performance and content of our website.

3. Disclosure of Your Information

We may disclose your personal information to:

• Our employees, contractors, and subcontractors who need access to your information to perform services on our behalf.
• Third-party service providers who assist us with IT, payment processing, marketing, or customer relationship management.
• Government bodies, regulators, or law enforcement agencies where required by law, such as the Electrical Safety Office or the Clean Energy Regulator.
• Energy retailers or distributors where necessary to complete your solar grid connection application.

We do not sell your personal information to any third party. We will not share your information with third parties for their own marketing purposes without your explicit consent.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect analytical data. These may include:

• Essential cookies that are necessary for the website to function correctly.
• Analytics cookies (such as Google Analytics) that help us understand how visitors use our site so we can improve it.
• Marketing cookies that may be used to deliver relevant advertisements and track campaign performance.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

5. Third-Party Services

Our website may contain links to third-party websites or services that are not operated by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party websites you visit.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our security measures include encrypted data transmission (SSL/TLS), secure storage systems, and access controls that limit who can view your information. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. For example, we are required to retain certain business records for a minimum period under Australian tax and consumer protection legislation. When your information is no longer required, we will take reasonable steps to securely destroy or de-identify it.

8. Your Rights

Under the Privacy Act 1988 (Cth), you have the right to:

• Request access to the personal information we hold about you.
• Request correction of any inaccurate, incomplete, or outdated personal information.
• Opt out of receiving marketing communications from us at any time.
• Make a complaint if you believe we have breached the Australian Privacy Principles.

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within a reasonable timeframe, typically within 30 days.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or want to make a complaint, please contact us:

If you are not satisfied with our response to your complaint, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.