Privacy Policy

Effective Date: 16 April 2026

Nuvolt Electrical Solutions (ABN 90 670 104 686, Electrical Contractor Licence No. 92489) ("we", "us", "our") is committed to protecting your privacy. We handle your personal information in accordance with the Australian Privacy Principles ("APPs") contained in the Privacy Act 1988 (Cth) and any applicable state or territory privacy legislation.

This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website at nuvoltelectrical.com.au, use our services, or otherwise interact with us.

1. Information We Collect

We may collect and hold the following types of personal information:

• Identity Information: Name, email address, phone number, and residential or business address provided when you request a quote, make an enquiry, or book a service.
• Property Information: Property address, roof type, electricity usage, meter information, switchboard details, and other details relevant to the electrical or solar services you are seeking.
• Payment Information: Payment and billing details when you engage our services. Credit card information is processed securely by our payment provider and is not stored on our systems.
• Communication Records: Emails, phone call notes, SMS messages, and form submissions related to your enquiries and projects.
• Technical Data: Data collected automatically when you visit our website, including your IP address, browser type and version, device information, operating system, pages visited, time spent on pages, and referring URLs.

We only collect personal information that is reasonably necessary for our business functions and activities.

2. How We Collect Your Information

We collect personal information through:

• Our website quote request and contact forms.
• Phone calls and email correspondence.
• On-site assessments and consultations.
• Third-party platforms you use to contact us (such as Google Business Profile, Facebook, or Instagram).
• Cookies and analytics tools on our website (see Section 7 below).

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, manage, and improve our electrical and solar installation services.
• To respond to your enquiries, provide quotes, and communicate with you about your project.
• To process payments and manage invoicing.
• To process Small-scale Technology Certificate (STC) claims and grid connection applications on your behalf with energy retailers and distributors.
• To maintain warranty records and provide ongoing support.
• To send you relevant updates, service reminders, or promotional material where you have opted in to receive such communications.
• To comply with our legal obligations, including Australian electrical licensing requirements, Electrical Safety Office record-keeping obligations, and tax law.
• To analyse website usage and improve the performance and content of our website.

4. Collection Notice

At or before the time we collect your personal information (for example, when you submit a quote request form on our website), we will take reasonable steps to notify you of the purpose of collection, who we may share it with, and how you can access or correct it. If you choose not to provide requested personal information, we may not be able to provide you with a quote or deliver our services effectively.

5. Disclosure of Your Information

We may disclose your personal information to the following categories of recipients:

• Our employees, contractors, and licensed subcontractors who need access to your information to perform services on our behalf.
• Product manufacturers and suppliers (such as solar panel and inverter manufacturers) for warranty registration and claims.
• Energy retailers and distributors where necessary to complete your solar grid connection application or STC claim.
• The Clean Energy Regulator for STC processing and Solar Accreditation Australia for accreditation records.
• Government bodies, regulators, or law enforcement agencies where required by law, including the Electrical Safety Office and the Australian Taxation Office.
• Third-party service providers who assist us with IT infrastructure, payment processing, email delivery, and customer relationship management (see Section 6 below).

We do not sell, rent, or trade your personal information to any third party. We will not share your information with third parties for their own marketing purposes without your explicit consent.

6. Third-Party Service Providers

We use the following third-party services in the operation of our website and business. These providers may process or store your data as described:

• Vercel(United States) — Website hosting and content delivery.
• Supabase(United States) — Database storage for quote requests and lead management.
• Resend(United States) — Transactional email delivery for quote notifications.
• Google Analytics / Google Tag Manager (United States) — Website analytics and traffic analysis.

These providers are bound by their own privacy policies and data processing agreements. We take reasonable steps to ensure they handle your information in accordance with the APPs. Our website may also contain links to third-party websites that are not operated by us. We have no control over, and assume no responsibility for, the privacy practices of those sites.

7. Overseas Disclosure

Some of the third-party service providers listed above are located in the United States. As a result, your personal information may be transferred to, stored, or processed in the United States. In accordance with APP 8, before disclosing personal information to an overseas recipient, we take reasonable steps to ensure that the overseas recipient does not breach the APPs in relation to your information.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect analytical data. These may include:

• Essential cookies that are necessary for the website to function correctly.
• Analytics cookies (such as Google Analytics) that help us understand how visitors use our site so we can improve it.
• Marketing cookies that may be used to deliver relevant advertisements and track campaign performance (such as Google Ads or Facebook Pixel).

When you first visit our website, you will be presented with a consent banner allowing you to accept or reject non-essential cookies. We honour your choice via Google Consent Mode v2 and equivalent signals to Meta. You can change your selection at any time by clearing the nuvolt_consent_v1 entry in your browser's site storage, after which the banner will reappear. You can also manage cookies directly through your browser settings — disabling certain cookies may affect the functionality of our website.

9. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our security measures include encrypted data transmission (SSL/TLS), secure database storage with access controls, and regular review of our data handling practices. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Data Breach Notification

In the event of a data breach that is likely to result in serious harm to any individual whose personal information is involved, we will notify the affected individuals and the Office of the Australian Information Commissioner (OAIC) as soon as practicable in accordance with the Notifiable Data Breaches scheme under Part IIIC of the Privacy Act 1988.

11. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Specific retention periods include:

• Tax and financial records: 7 years as required by the Australian Taxation Office.
• Warranty and installation records: For the duration of the applicable warranty period (up to 25 years for solar panel warranties).
• Electrical licensing records: As required under Queensland electrical safety legislation.
• General enquiries and quotes: Retained for a reasonable period to manage our business relationship with you.

When your information is no longer required, we will take reasonable steps to securely destroy or de-identify it.

12. Your Rights

Under the Privacy Act 1988 (Cth), you have the right to:

• Access: Request access to the personal information we hold about you. We will respond within 30 days and provide the information in a commonly used format.
• Correction: Request correction of any inaccurate, incomplete, or outdated personal information. If we disagree that information needs correcting, we will provide reasons in writing.
• Deletion: Request deletion of your personal information, subject to our legal obligations to retain certain records (such as tax and warranty records).
• Opt-out: Opt out of receiving marketing communications from us at any time by contacting us or using the unsubscribe link in any marketing email.
• Complaint: Make a complaint if you believe we have breached the Australian Privacy Principles.

To exercise any of these rights, please contact us using the details provided below. We do not charge a fee for access requests but may charge a reasonable fee for providing copies of records. We may require proof of identity before processing your request.

13. Children's Privacy

Our services are intended for property owners and managers aged 18 and over. We do not knowingly collect personal information from children under the age of 18. If we become aware that we have collected personal information from a child, we will take steps to delete that information promptly.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable laws. Any updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically. Material changes will be communicated to you directly where we hold your contact details.

15. Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, you may lodge a complaint with us. We will:

• Acknowledge your complaint within 7 days.
• Investigate and respond within 30 days of receipt.
• Take reasonable steps to resolve the matter to your satisfaction.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

16. Contact Us

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or want to make a complaint, please contact us: